Last updated: [wpautoterms last_updated_date]
Funding Nest is committed to providing professional and transparent services. We value your feedback and take all complaints seriously.
If you are dissatisfied with our services, we encourage you to follow the process outlined below so we can work toward a fair resolution.
How to Make a Complaint
Step 1 – Contact Us
In the first instance, please contact us directly so we can attempt to resolve your concern as quickly as possible.
When contacting us, please provide:
- Your full name
- Contact details
- A clear description of your complaint
- Any relevant supporting information
We aim to acknowledge and respond to complaints promptly and fairly.
External Dispute Resolution
If your complaint is not resolved to your satisfaction, you may refer the matter to the Australian Financial Complaints Authority (AFCA).
AFCA is an independent and free dispute resolution scheme available to consumers.
AFCA Contact Details
- Website: https://www.afca.org.au
- Phone: 1800 931 678
- Mail:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
What AFCA Can Help With
AFCA can consider complaints relating to:
- Credit assistance services
- Loan recommendations or applications
- Service quality or conduct
- Fees or charges
AFCA’s decisions may be binding on us, depending on the circumstances.
Timeframes
We will make every reasonable effort to resolve complaints internally before escalation. However, you may contact AFCA at any time if you believe your complaint has not been handled appropriately.
No Cost to You
There is no cost to you for lodging a complaint with AFCA.
Privacy
All complaints are handled confidentially and in accordance with our Privacy Policy.
Changes to This Page
We may update this Disputes & Complaints page from time to time. Any changes will be posted on this page, and the “Last updated” date above will be revised accordingly.
Contact Us
If you have questions about this process or wish to lodge a complaint, please contact Funding Nest using the contact details provided on our website.
