Last updated: [wpautoterms last_updated_date]
This Credit Guide is designed to help you understand the credit assistance services provided by Funding Nest (“we”, “us”, or “our”), how we are remunerated, and how you can raise any concerns or complaints.
This document is provided in accordance with the National Consumer Credit Protection Act 2009 (Cth).
About Us
Funding Nest provides credit assistance services to individuals, families, and investors seeking finance solutions.
Our services may include:
- Providing information about credit products
- Assisting you to apply for a loan or finance product
- Referring you to suitable lenders based on your requirements
We do not act as a lender.
Our Role
We act as an intermediary between you and potential lenders.
Our role may include:
- Understanding your financial needs and objectives
- Explaining available credit options
- Assisting with loan applications and documentation
- Communicating with lenders on your behalf
Any recommendations provided are based on the information you supply to us.
Credit Products We May Assist With
We may assist with applications for various credit products, including but not limited to:
- Home loans
- Investment loans
- Refinancing
- Construction loans
- Other lending products subject to lender availability
All credit products are subject to lender approval, terms, conditions, and eligibility criteria.
How We Are Paid
We may receive remuneration from lenders if your loan settles.
This may include:
- An upfront commission paid by the lender at settlement
- An ongoing commission paid periodically while the loan remains active
These commissions are paid by the lender and generally do not affect the interest rate or fees you pay under your loan agreement.
We may also charge you a fee for our services, which will be disclosed to you before proceeding.
Relationships and Associations
We may have relationships with lenders, aggregators, or other service providers. These relationships do not limit the range of products we can consider, unless disclosed to you.
Your Responsibilities
You agree to:
- Provide complete and accurate information
- Inform us of any changes to your financial situation
- Carefully review all loan documentation before signing
Failure to provide accurate information may affect the outcome of your application.
Credit Assessment and Approval
We do not guarantee:
- Loan approval
- Interest rates
- Credit limits
- Settlement timeframes
Final decisions regarding credit approval rest with the lender.
Privacy and Confidentiality
We collect, use, and disclose personal information in accordance with our Privacy Policy, available on our website.
Your information may be shared with lenders and other relevant parties for the purpose of assessing your application.
Dispute Resolution and Complaints
We are committed to providing quality service. If you are dissatisfied, you may lodge a complaint using the following process:
Step 1 – Contact Us
Please contact us directly so we can attempt to resolve your concern promptly and fairly.
Step 2 – External Dispute Resolution
If your complaint is not resolved to your satisfaction, you may contact the Australian Financial Complaints Authority (AFCA).
AFCA Contact Details:
- Website: https://www.afca.org.au
- Phone: 1800 931 678
AFCA provides a free and independent dispute resolution service.
Important Information
You should carefully consider:
- Loan terms and conditions
- Fees and charges
- Your ability to meet repayment obligations
Before proceeding with any credit product, you should ensure it is suitable for your personal circumstances.
Changes to This Credit Guide
We may update this Credit Guide from time to time. The most current version will always be available on our website, and the “Last updated” date will be revised accordingly.
Contact Us
If you have any questions about this Credit Guide or our services, please contact Funding Nest using the contact details provided on our website.
